Terms & Conditions


1. General

This website is owned by Pharmacy Direct (Pty) Ltd, a company registered under company registration number 2003/031934/07, located at 23 Kwartsiet Crescent, Zwartkops Ext 15, Centurion.

These terms apply to your use of this website. They represent our entire agreement with you and supersede all prior terms, conditions, warranties and/or representations to the extent permitted by law. This agreement is governed by the laws of the Republic of South Africa.

By using this website, you acknowledge that you have read and understood these terms and agree to be bound by them.

We may periodically update or change the terms of this website without giving you prior notice. You should therefore review them regularly, as your continued use of our website means that you accept any updated or revised terms.

Use of our website is limited to your own personal and information purposes. No other use is permitted without our prior written consent. Any unauthorised use, copying, reproduction, variation, modification or distribution of the content of this website, the uploading of any unlawful or damaging information or viral software, or the creation of any links to our website from any other site whatsoever, is strictly prohibited.

All reasonable steps are taken to ensure that the information on our website is accurate and up-to-date. We do not, however, warrant that the content or information displayed is always accurate, complete and/or current.

We do not warrant that this website, its server(s) or any electronic mail sent from this website are free of viruses or other harmful components. You are solely responsible for the protection of your hardware and software from viruses and other harmful components.

Neither Pharmacy Direct nor any of its employees, agents or affiliates shall be liable for any damage or loss of any nature, and howsoever arising, including out of the use of or inability to use this website, any reliance placed on the content of this website or any website which is linked to this website by a hyperlink. By using this website you agree to indemnify us against all such losses and damages.

You warrant that your comments on our website will not violate the right(s) of any third party, including copyright, trademark, privacy or any other personal or proprietary right. Comments that contain any abusive, defamatory, obscene or unlawful material will be deleted at our discretion. We disclaim any liability towards any third party regarding your comments and you shall remain accountable towards any third party regarding any harm caused by your comments.

All rights, including copyright, trade mark and other intellectual property rights embodied in any logos, text, images, video, audio or other material on this website are owned by or licensed to us. You are permitted to view, print or store electronically a copy of any information on our website, including these Terms, solely for your personal, lawful, non-commercial use. Unauthorised use, reproduction, modification and/or distribution is strictly prohibited and constitutes an unlawful infringement of our intellectual property rights.

We use cookies to identify the computer device with which you connect to our website. We reserve the right to restrict your use and access to our website or part thereof in the event of any unauthorised use.

We reserve the right to suspend our website or any part thereof or terminate your profile or account at any time if we, in our sole discretion, determine that you are not using the website in compliance with these Terms or if we believe the information provided by you is untrue, inaccurate or incomplete.

2. Privacy Policy

It may be necessary for us to disclose your personal information (as defined in the Protection of Personal Information Act 4 of 2013) to our employees and third party service providers who assist us to interact with you via our website or to render our services.

Our website makes use of ‘cookies’ which collect data about the device that you use to access our website. The cookies minimise the possibility of unauthorised access to, and disclosure of, your personal information.

We will not disclose, sell or rent your personal information to third parties without your consent unless we are compelled to do so by law.

All reasonable efforts are taken to ensure that your personal information is protected, but we cannot guarantee the absolute security of any information you exchange with us over the internet.

You may visit the website without providing any personal information. The website servers will in such instances collect the IP address of your computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the website, pages viewed, etc. Pharmacy Direct uses this information to determine the use of the website, and to improve the content thereon.

3. Protection of personal data

Pharmacy Direct respects your privacy. You can access and browse most of the website without disclosing your personal data and save information collected by cookies that we use. When we collect or use your personal data, we will protect your privacy and adhere to applicable South African law protecting Personal Data. As the website may contain third party links, Pharmacy Direct shall not be held responsible for how your personal information may be used when accessing or browsing these linked sites.


All complaints and claims you may have can be lodged with Pharmacy Direct via the Customer Support Centre on 086 002 7800 Monday to Friday, 07:30 to 17:00, or via e-mail at: care@pharmacydirect.co.za.

Use of cookies

A cookie is a text file that a website transfers to your computer’s hard disk to make the website work more efficiently.

This website uses the following two types of cookies: Session Cookies – these are temporary cookies that remain on your computer until you leave the website. Persistent Cookies – these remain on your computer after you leave the website.

These cookies are used for:

  • Recording settings/ changes made by you;
  • Storing information locally rather than on the website for faster access;
  • Storing persistent information to be passed between two or more pages;
  • Recording what section/ language of website you visit (to return you there directly)
  • Helping us to recognise you when you return to the website and allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly.

We may use third parties to assist in this monitoring and analysis.

You have the ability to accept or decline cookies by modifying the setting in your browser. Please note that you may not be able to use all the interactive features of the website if cookies are disabled. You can find information on popular browsers and how to adjust your cookie preferences at the following websites:

Microsoft Internet Explorer: https://support.microsoft.com/en-za/help/260971/description-of-cookies

Google Chrome: support.google.com/chrome/answer/95647?hl=en

Mozilla Firefox: support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

Safari: support.apple.com/kb/ph5042

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