Welcome to the Pharmacy Direct Member Portal
The Member Portal section will allow you to upload prescriptions, pay your Pharmacy Direct account, change your delivery address or chat to one of our agents.
To continue to this section we require your Medical Aid member details which may include dependent details, delivery address and contact details.
If you consent to providing these details, please click on the continue button below.
Thank you.
Pharmacy Direct helps members manage chronic medication, specialised treatment pathways, prescription uploads, online payments, delivery, and self-service support through practical digital tools and reliable care support.
Explore Pharmacy Direct services including Online Store, WhatsApp support, delivery, digital tools, and chronic medication support.
View servicesUpload prescriptions, update delivery details, pay co-payments online, check balances, and track your parcel in one place.
Explore the portalUnderstand the prescription renewal process, when to upload, and when the optional online doctor consultation route may help.
See renewal stepsLearn how Pharmacy Direct supports chronic, specialised, biological, oncology, and other long-term medication journeys.
Learn morePharmacy Direct supports members with convenient digital and delivery services designed to make healthcare easier to manage.
Our Online Store gives members an easy way to purchase selected health and wellness products online from home.
Use WhatsApp to connect with Pharmacy Direct for self-service actions and guided support.
Once your prescription and medication requirements are in place, we help get your parcel to the right place with greater convenience and visibility.
The Pharmacy Direct Member Portal helps you take care of important admin and medication tasks in one place.
Upload clear photos or PDFs and use your ID or passport details to verify your profile.
Keep your address current so your medication reaches the right place with fewer delivery issues.
Where a co-payment is required, members can pay online using supported payment options through PayU.
View relevant balances and stay informed about where you are in your medication journey.
Follow delivery progress and get better visibility into your medication parcel status.
Fewer phone calls, fewer delays, more visibility, and a smoother healthcare experience.
If your prescription is expiring or has already expired, the best option is usually to renew with your regular doctor. Once you have an updated prescription, upload it securely through Pharmacy Direct. If you are unable to see your doctor in time, you may also choose an optional online doctor consultation.
Use your ID or passport number so your profile and prescription journey can be matched correctly.
Upload your prescription if you already have one, or choose the optional online doctor consultation route.
Once available and clinically appropriate, your prescription can move into the next Pharmacy Direct process step.
Pharmacy Direct supports members across a wide range of ongoing medication journeys, including chronic medication, specialised medication pathways, biologicals, oncology-related treatment support, and other long-term therapy needs.
Pharmacy Direct also serves as a designated service provider (DSP) for many private medical schemes, helping members access medication and support more conveniently.
Support for members managing ongoing medication for long-term health conditions.
Support for more complex medication categories and treatment-related processes.
Support for members on advanced or specialised therapies that often require greater coordination.
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